BLOG
How to Conduct Effective Training Needs Analysis
In the Malaysian context, where retail and service industries play significant roles in the economy, the lack of a systematic TNA process could mean not
22 November, 2023Don’t Miss Out: Make the Most of Your HRD Levy
In the fast-paced world of Malaysian business, staying ahead often depends on the skills and knowledge of your workforce. That’s where HRD Corp (Human Re
26 October, 2023Importance of Change Management In Malaysia’s Retail Landscape
In the dynamic world of retail, embracing change is essential for survival. For retailers in Malaysia, from the vibrant streets of Kuala Lumpur to thriving e-co
19 October, 2023The Inside Story: Senheng RM 229 Million Sales Boost
In today’s ever-changing retail landscape, adapting to shifting consumer behavior is the key to success. Malaysian business owners are increasingly recogn
26 September, 2023Standing Out in Retail: Decathlon’s Art of Differentiation
Product differentiation is not just about making a product look or feel different; it’s about making it memorably different. Consider how people think of
13 September, 2023Navigating the Retail Revolution: Challenges of the Old Guard and the Promise of the New Era
The retail industry, with its centuries-old history, is undergoing a transformation like never before. Retailers who are unable to adapt to these changes are se
21 August, 2023Learn How to Win In Price War…
The modern retail scene has a new rhythm. Shopping is no longer just walking into stores or buying online. It’s now a fusion of both, tailored just for yo
10 August, 20237 Buying Signals: The Questions You Have to Look Out For
In the world of sales, recognizing buying signals is crucial for success. These signals are subtle cues or questions from potential customers that indicate thei
17 July, 20235 “Troublesome” People You Will Meet In The Workplace
The workplace is a vibrant mix of personalities, each contributing their own quirks and strengths to the team. While most colleagues make work enjoyable,
10 July, 2023Strategies for Handling Customers When You Feel Like Saying ‘I Can’t Handle This Right Now!’
It is undeniable that working behind the customer service counter, standing for long hours and dealing with personal challenges, can lead to feelings of agitati
26 June, 20235 Customer Service Techniques to Step Up Your Game
It doesn’t matter how great your product is: If your customer service is poor, people will complain about it, and you will lose customers. But the good news is,
20 May, 2023National Training Week- What Program Should I Take?
In today’s rapidly evolving business and talent landscape, the reskilling imperative has taken center stage. The World Economic Forum’s prediction t
17 May, 2023Retail Shopping Experience In Malaysia From A Mystery Shopper’s Point Of View
Different retail stores offer different experiences to shoppers. This is not a new phenomenon, especially since the transformation in retailing, which has led t
29 March, 2023Would Goal Setting Really Work?
My experience of quitting my corporate job to focus on my newly started a brownie business back in 2014 was not an easy decision to make but was definitely some
21 March, 20233 Challenges Of Every First Time Manager
Fun fact, did you know that divorce is considered by managers to be the most stressful thing to happen and 60% of them agree that being a first time boss or man
07 March, 2023We Can Never Achieve Work Life Balance, Unless…
Work life balance is the big dream and desire for most people, except for workaholics who enjoy working regardless what time or where they are (perhaps, even du
07 February, 2023How I Achieved My New Year’s Resolution With E-Learning
The fact that you are reading this now means you want to become part of that 20% to maintain and achieve your new year’s resolution! However before we begin, I’
17 January, 2023On Demand Learning: E-Learning As A Lifestyle
Chances are you are reading this article on your mobile phone, laptop or even tablet (don’t worry desktop users, we know you’re reading this too!) These wonderf
27 December, 2022On Demand Learning: A Growing Lifestyle Trend
Let’s do a mental exercise, I’d like you to think about an image or a concept when you see the word “Upskilling”. Got it? What picture or idea came out? Chances
06 December, 2022What is SHRA E-Learning Platform?
SHRA E-Learning Platform? Is this another platform like LinkedIn Learning, Udemy, AirAsia Academy? It is an e-learning platform, but offers much more than that!
17 November, 2022Why Retailers Start To Do Livestreaming?
If you are an active social media user, you have most probably viewed a live selling session, be it on Facebook, Youtube or Tiktok. Here’s my experiences on buy
01 November, 2022On Demand Learning: Top 3 Pitfalls You Should Avoid
Let’s begin by taking a short 10 second challenge to list out all the websites, apps, courses and providers that provide opportunities to upskill! Ready, Let’s
14 October, 2022On Demand Learning: The Express To Upskilling in 2022
If you are reading this right now, chances are you are interested in On-Demand Learning and probably have heard of some mixed opinions regarding On-Deman
22 September, 2022Tracking Data In Omnichannel : Why Do You Need To Start Tracking Retail Data?
As mobile internet and information technology advances, consumers’ shopping journey has also been changed from pure in-store visits to the mixture of both in-s
13 September, 2022Content Marketing: 3 Essentials To Spice Up Your Content
Let’s try out a small exercise! On your phone, tablet or computer, type in the name of your product, merchandise or services. Chances are you will find t
19 August, 2022What Is Professional Certificate?
Our lives as citizens, parents, workers and even educators are all impacted by the latest innovations in the commercial world and technological advanceme
05 August, 2022Digital Marketing? Haiz… So Many Gaps, How To Fill?
In 2022, social media platforms are undoubtedly the gold mine for everyone to market our products! Let’s have a small exercise, let’s do a mental tick on whiche
26 July, 2022Business Transformation Secrets People Won’t Tell You
It’s no secret that retail is a hard slog. Why? Everyone says retail has high fixed expenses, high working capital intensity, unreliable clients, and low
26 July, 2022Why Do Businesses Have To Transform Before It’s Too Late?
To stay relevant to the market, it is common that many businesses go through several transformations across the year, especially when business operations have b
26 July, 2022Don’t Tell My Manager, I Overheard Her Secret Successful Management Formula!
Ever find yourself struggling as a manager? From handling tons of emergencies and employee problems to working late at night to prepare reports, proposals and f
26 July, 2022
