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CASSANDRA CHAN YI RONG

Chief Training Officer
SH Retail Academy Sdn Bhd

“The number of choices that you can see in a situation will determine your success rate. Open your perspective to the amazing possibilities our world offers!” With Cassandra’s dynamic, energetic, and exuberant personality, she draws out the best from the people she trains and works with. Drawing from her experience in service, her knowledge in business, as well as her skills and expertise in NLP, she is adept in communication and its vital importance it has in influencing and persuasion - from the grassroots level all the way up to management and leadership. What keeps her approach effective is her ability to listen to her clients and align their goals with their actions while empowering them with the accountability of the choices they make.

Cassandra works with her clients by uncovering hidden potential and helping them to turn their strategic goals into actionable every day steps. She is passionate about assisting the people she works with: helping them grow their capabilities and confidence, to now helping managers and leaders unlock their thinking, getting ‘unstuck’, and reaching that next level.

 Cassandra’s abilities of discovering individuals’ potentials and her understanding on human behaviors have brought her to SH Retail Academy and taken up the position as a Chief Training Officer, which she continues developing talented, creative and competent trainers. She also shares her skills and knowledge that she gained throughout her years of training different levels of people to the trainers in order to bring inspiration and growth to them.

Expertise and Highlights:

  • Specializing in service excellence, influencing, and negotiations
  • Conducted in-house program and coaching for personal motivation and sales target
  • Coaching young adults and professionals through life and career challenges
  • Provided academic and professional analyses for business environment and human development in accordance to organizational goals
  • Over 10-years’ experience in the service industry providing business development support and solutions

Academic and Professional Certifications:

  • Licensed Trainer of Neuro-Linguistic Programming ©

USA

  • Licensed NLP Coach ©

USA

  • Train-the-Trainer Certification by HRDF

Pusat Sumber Manusia Berhad

  • Paul Ekman International

United Kingdom

    • Emotional Skills and Competencies (ESaC)
    • Evaluating Truthfulness and Credibility (ETaC)

 

  • Master of Business Administration

International University of Malay a-Wales

  • Certified Brain Gym Facilitator

Brain Gym ® International

  • Manager Certification of the Four Disciplines of Execution
  • Dale Carnegie Certification

USA

OTHER TEAM MEMBERS

LIM YAU YOUNG (YY)

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LIM KIM HENG

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