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TRAINING PLAN

Based On Module

Technical/ Hard Skills

HRDF training
  • Intro to New Retail
  • New Retail MasterClass
  • E-Commerce Automation Solutions
  • New Retail Marketing for Social Media
  • Managing New Retail Marketing Strategy
HRDF training
  • Sales Performance Improvement Program
  • Product Confidence Skills
  • Mastering Sales Conversations, Up selling and Cross-selling
  • Sales Management
  • Telemarketing for Sales
  • Story Selling Skills
  • Sales Skills: The Blue Ocean Way
  • Building Long Term Relationship Through Telemarketing
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  • Retail Management 1.0 – Strategic Customer Value Proposition (ARMC)
HRDF training
  • Service As Culture
  • Win Customers H.E.A.R.T.S for Logistics
  • Personal Image and Professionalism
  • Collaborative Communication
  • Handling Angry and Distressed Customers
  • Elevate Your Customer Service
  • WOW Customer Service
  • Customer Service Management for Store Managers
Retail Management
  • Retail Operation 101
  • Retail Management: Store Productivity Metrics
  • Retail Management: 4 Drivers of Exponential Growth
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  • Store Display 101
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  • Goal Setting and Implementation
  • Management: Operation and Control Management (MTP 3,4 & 9)
  • Productivity Management: Managing KPIs without Micromanaging
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  • TBA
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  • Leadership: Leading Business Strategies and Goals (MTP 5)
  •  Retail Market Positioning and Strategy (ARMC)
  • Bulletproof Marketing Tools for Retail (ARMC)
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  • 5S for Warehouse
  • Lean Warehouse Management 101
  • Lean Warehouse Management 101

Soft Skills

43
  • Senheng Story
  • Work Life Pressure and Organizational Culture
  • Senheng Culture
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  • Conversational English for Retail
  • Basic Excel Skills
  • Impressive Presentation Skills
  • Time Management and Prioritization (MTP 7&8)
  • Management: Kaizen for Work Improvement and Operational Process (MTP 6)
  • Productivity: PDCA for Workplace
  • Productivity: PDCA for Workplace
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  • Management: Empathic People Management (MTP 2)
  • Leadership: Leading Others to Perform
  • Power Negotiation Skills
  • Supervisory Skills for Retail
  • Leadership: Coaching and Mentoring In Competitive Workplace (MTP 12&13）
  • Leadership for Non Executive
Management
  • Master Your Thinking In Disruptive Environment
  • Management: Plan, Organize, Lead and Control
  • Management: Effective Use of PDCA & 5W1H Root Cause Analysis
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  • Self Management: Discover What Drives You
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  • Self Management: Discover What Drives You
  • F.I.R.E Up Your Career
  • Achieving Excellence Through Passion
  • Personal SWOT Analysis for Success
  • Management: Resilient Management Skills (MTP 1)
  • Management: Resilient Management Skills (MTP 1)
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  • Personal Image Branding
  • Entrepreneurship 101
45
  • Winning Through Teamwork (MTP 10&11)
  • Winning Through Teamwork (MTP 10&11)
Leadership
  • Leadership Fundamentals for Non-Executives: Managing Work Expectations
  • Leadership: Leading Self for Efficiency
  • Leadership: The 7 Habits for Managers
  • Leadership: The 7 Habits for Managers
  • Leadership: The 7 Habits for Managers
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  • Goal Setting and Implementation
  • Management: Operation and Control Management (MTP 3,4 & 9)
  • Productivity Management: Managing KPIs without Micromanaging

Based On Positions

Office Based Position

manager
Executive

Outlet Based Position

Store Manager
Sales Assistant
Cashier

Others

Logistics Staff
driver

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