Recent Posts

Charlotte Liew   19-02-2021 11:32

[New Retail + New Platform] Chapter 11- Soros My Saviour

In Chapter 11 of New Retail + New Platform, Senheng’s Managing Director KH Lim gives us a personal peek into a turning point in his business - and his life. ...

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Charlotte Liew   04-02-2021 11:38

[New Retail + New Platform] Chapter 10- New Platforms

In the 90s and early 2000s, businesses faced the problem of insufficient solutions. In contrast today, we are facing a very different problem - too many solutions. Softwares, tools, and ...

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Charlotte Liew   14-01-2021 12:17

[New Retail + New Platform] Chapter 9- Marketing Innovation

Senheng approaches marketing like no other in the industry.   Rather than simply focusing on price-oriented sales campaigns to customers, Senheng’s marketing strategies encourage the in-built desire to ...

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Charlotte Liew   30-12-2020 14:06

[New Retail + New Platform] Chapter 8- Technology Innovation

For a company that was established in the 80s, Senheng remarkably manages to stay on the forefront of the latest technological advancements. As the Founder and Chairman of Senheng Lim ...

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Charlotte Liew   11-12-2020 15:28

[New Retail + New Platform] Chapter 7- Corporate Social Responsibility

“Return to the society what you’ve taken from it” Translated from a Chinese proverb, this saying captures the essence of what CSR is really about - ...

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Charlotte Liew   25-11-2020 17:51

[New Retail + New Platform] Chapter 6- Franchise

What would a company be without its employees? As the Founder and Managing Director of Senheng, Lim takes human capital seriously. You’d be hard pressed to find a ...

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Charlotte Liew   09-11-2020 16:16

[New Retail + New Platform] Chapter 5- Territory Champion

Senheng is a company of many firsts in Malaysia. In Chapter 5 of New Retail + New Platform, we flip through the company’s past to view the many achievements that ...

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Charlotte Liew   26-10-2020 18:05

[New Retail + New Platform] Chapter 4- Going Paperless

In business, we all too often get caught in our ways. We like to stick with what’s familiar. “If it’s worked well for us so ...

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Charlotte Liew   13-10-2020 11:43

[New Retail + New Platform] Chapter 3- The Lover Economy

Love is important in business. Love for your business, your team, and most of all for your customers. This could mean treating your customers as sweethearts - nurturing a valuable ...

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Charlotte Liew   24-09-2020 15:42

[New Retail + New Platform] Chapter 2- New Retail

Many retail pioneers may have heard of the term “New Retail”. Coined by Jack Ma and often used in describing Alibaba’s New Retail Revolution, Senheng’...

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Charlotte Liew   15-09-2020 16:05

[New Retail + New Platform] Chapter 1- Transformation

Every additional year beginning from a business’s conception is fraught with risk.   That being said, how are some corporations able to tough out the turbulences, while others&...

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Samantha   24-08-2020 16:45

Turn Challenges into Opportunities with Retail Training

Most of us in the retail industry is faced with a Catch 22 situation: Customers are becoming more and more demanding, and employees kept leaving just when we needed them the ...

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Samantha   17-08-2020 12:01

New Retail Redesigns the Consumer Journey in China

Coined in 2017 by Jack Ma, the founder of Alibaba, the concept of ‘new retail’ has proven to be revolutionary. With New Retail, the consumer’s shopping journey ...

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Samantha   17-06-2020 14:28

The Overlooked Importance of Human Capital In Retail

In 2018, Alibaba, buoyed by its retail arm, T-Mall’s e-commerce success in the Chinese Domestic Market, embarked on an ambitious venture to open various unmanned stores across China’...

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Samantha   17-06-2020 14:18

Counter COVID-19: 26 Secret Strategies that you can learn from Senheng

“The COVID-19 Crisis brought an unprecedented challenge in our 30 years in the retail industry,” quipped Senheng Founder and Managing Director, Mr Lim Kim Heng. “Its impact is ...

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Samantha   21-05-2020 18:22

4 Ways the Covid-19 Pandemic Will Reshape Shopping Behaviour

In case you missed the news, the World Health Organization has warned that war against the Covid-19 pandemic might go on for at least 2 years, before a vaccine could be ...

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Samantha   26-04-2020 21:48

Why Sales Training is Vital For Retailers

In our last March article, we’ve discussed 4 trends that are happening in the retail industry today and how it can affect retailers. To remain competitive, retailers have to ...

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Samantha   24-03-2020 16:36


In today’s changing retail landscape, retailers are facing multiple challenges – a shift in consumer behaviour and market preferences, the advent of technology, cannibalisation from stiff competition in ...

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Samantha   29-02-2020 11:04

Why We Retailers Should Invest in Our Employee’s Development

Retail is one of the industries with the highest employee turnover rates. Retaining staff remains one of the toughest challenges within our industry. On the other hand, replacing employees ...

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Samantha   03-02-2020 16:41

Top 10 Leadership Skills in the Workplace

A company is only as good as its people. That’s why we need leaders. A Good leader: Sets the vision and steers the ship Motivates and raises the ...

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