CASSANDRA CHAN YI RONG

Chief Operating Officer & Chief Training Officer
SH Retail Academy Sdn Bhd

Cassandra has multidisciplinary skills from her training attended, namely Lean Six Sigma Black Belt (UK), Licensed NLP Trainer (USA), Dale Carnegie Certification (UK), Certificate in Designing Online Learning (UK) and a few others. Currently, she leads and mentors SHRA’s trainers. Her ability to work and collaborate with her team has brought about high quality training standards in SH Retail Academy.

Cassandra has multidisciplinary skills from her training attended, namely Lean Six Sigma Black Belt (UK), Licensed NLP Trainer (USA), Dale Carnegie Certification (UK), Certificate in Designing Online Learning (UK) and a few others. Currently, she leads and mentors SHRA’s trainers. Her ability to work and collaborate with her team has brought about high quality training standards in SH Retail Academy.

She is able to communicate effectively across multiple platforms and with many different people. With her multidisciplinary skills she is able help her team to better develop their communication skills and transfer of information. 

Cassandra integrates critical thinking and work-based applications into SHRA’s program offerings, focusing to assist retail promoters, executives and managers to increase their professional impact and improve their levels of performance in a retail workplace. She believes that training is a crucial link to complete the process of organizational change, as the essence of employees’ engagement will determine their accountability and ultimately contributes to the organizations productivity level.

Expertise and Highlights:

• Specializing in retail sales and service excellence
• Provided academic and professional analyses for business environment and human development in accordance to organizational goals
• Over 10-years’ experience in the service industry providing business development support and solutions

Academic and Professional Certifications:

• Licensed Trainer of Neuro-Linguistic Programming © USA
• Licensed NLP Coach ©USA
• Train-the-Trainer Certification by HRDF

Pusat Sumber Manusia Berhad

• Paul Ekman International

United Kingdom

• • Emotional Skills and Competencies (ESaC)
  • Evaluating Truthfulness and Credibility (ETaC)
• Lean Six Sigma Black Belt, CSSC USA
• Master of Business Administration

International University of Malay a-Wales

• Certified Brain Gym Facilitator

Brain Gym ® International

• Manager Certification of the Four Disciplines of Execution
• Dale Carnegie Certification USA
• Certificate in Designing Online Learning (CDOL), UK
• Front Line Leadership Impact , UK