The first step for any business to plan for their employee’s training and development programme is always to start from a Training Need Analysis (TNA). However, are your business vision, missions and employees’ job description the only references you used to determine the training program...
Previously HRD Corp was known as HRDF but since March 2021, it has been rebranded. The jurisdiction of the Pembangunan Sumber Manusia Berhad Act 2001 (PSMB Act 2001) has been increased to include all industries as of the first day of March 2021 by Malaysia's...
Throughout the years, digitalization of the retail world has simplified the journey of buying items where most individuals make use of the internet to explore before coming to a purchase decision. Besides, online purchases are now a familiarity and online-to-offline e-commerce was the secret to...
“WOULD YOU FOLLOW A GOOD COMPANY OR A GOOD BOSS?” I pondered this question during working life in corporate , and even asked my friends or colleagues. Obviously, the answer is not straightforward. Some may say, a good company provides a healthy culture to work in. Isn’t...
A smart retail manager needs to be able to wear multiple hats without jeopardising any aspect of their job. Being a competent retail manager necessitates demonstrating strong leadership abilities. Given that the range of skills is so broad, we've compiled a list of 4 skills...
Delegation and management are no longer the sole responsibilities and roles of today's leaders. Instead, when it comes to effective leadership, issue solving is not only a valuable skill, but also a critical function for executives to play. With these 5 ways, solving problems will...
If we've learned anything during this pandemic, it's that things can change overnight. Changes we thought we'd have years to plan for and consumer behavioral patterns we thought we'd be able to maintain indefinitely have all changed. This period has ramped up previous efforts to innovate...
You've heard it a million times over the past year – from consumer purchasing habits to industry standards, the pandemic has drastically reshaped the retail landscape. Hence, adaptability is a must to not only survive, but thrive. The age of the pandemic comes with a wide range...
The fast-growing digital space has drastically influenced consumer behaviours and desires. While this has rendered certain business practices obsolete, telemarketing isn’t one of them! Yes, you read that right. Telemarketing should still remain a top priority to generate leads. In order to effectively communicate and manage the needs of...
Lack of growth can be frustrating in running a business. This is especially true in telemarketing – after making dozens of calls on a daily basis, a lack of forward momentum in your KPIs can be extremely disheartening. Before you can harvest great results, you need...
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