It is undeniable that working behind the customer service counter, standing for long hours and dealing with personal challenges, can lead to feelings of agitation and frustration. It is only natural for us, as humans, to be affected by the challenges we face in our...
It doesn’t matter how great your product is: If your customer service is poor, people will complain about it, and you will lose customers. But the good news is, it is possible to turn things around. Transforming your customer service from mediocre to great won't happen...
In today's rapidly evolving business and talent landscape, the reskilling imperative has taken center stage. The World Economic Forum's prediction that 50% of all employees will require reskilling by 2025 has sent ripples across industries, highlighting the urgency of staying abreast with the shifting skills...
Different retail stores offer different experiences to shoppers. This is not a new phenomenon, especially since the transformation in retailing, which has led to many changes in the customer experience. Due to this transformation, most buyers have started to use technology to make their shopping...
My experience of quitting my corporate job to focus on my newly started a brownie business back in 2014 was not an easy decision to make but was definitely something that I did not regret. I surely had given a deep thought about it with...
Fun fact, did you know that divorce is considered by managers to be the most stressful thing to happen and 60% of them agree that being a first time boss or manager is the second most stressful thing? Does this statistic speak to you too?...
Work life balance is the big dream and desire for most people, except for workaholics who enjoy working regardless what time or where they are (perhaps, even during holiday). This voice of Malaysians wanting work life balance is substantiated with survey results from AIA survey...
The fact that you are reading this now means you want to become part of that 20% to maintain and achieve your new year’s resolution! However before we begin, I’d like you to take out your resolution list and take a look at those goals!...
Chances are you are reading this article on your mobile phone, laptop or even tablet (don’t worry desktop users, we know you’re reading this too!) These wonderful devices take convenience to a whole new level and it is also one of the most crucial tools...
Let’s do a mental exercise, I’d like you to think about an image or a concept when you see the word “Upskilling”. Got it? What picture or idea came out? Chances are like most of us, we picture an image of a classroom or see...
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