PAIN POINTS IN BUSINESS
New employees often feel lost when they first step into a new company. How are we going to make them feel welcomed and adapt quickly in the company culture?
WHAT YOU WILL BE LEARNING IN THIS PROGRAM
In this Trainee Program 1.0, we will be giving you an overview of the background and culture of Senheng, and walk you through the 6 transformations that Senheng has went through over the years. We will also brief you on your roles and responsibilities as a Trainee Partner, give you some small insights on the products that you will be required to sell, offer you some basic selling skill tips and also brief you on our loyalty program, so that you can immediately hit the ground running.
To all the new trainees, welcome to the big family of Senheng! We are so excited to have you on board with us. I believe that you are equally excited but at the same time a little nervous as you are still trying to navigate your way at work and adapt to this vibrant culture over here. Fret not, we heard your worries, and that is why we have customized a special program just for you.
WHO SHOULD ATTEND
Senheng Trainee Partners
By the end of the training, the participants should be able to:
- Understand the background and culture of Senheng.
- Have a clearer understanding of their roles and responsibilities as a Trainee Partner.
- State the difference between each type of PlusOne membership.
- Demonstrate selling skills and product knowledge to customers effectively.
WHAT YOU'LL LEARN: DAILY SCHEDULE
- Senheng’s Company Profile
- Senheng’s Culture and Values
- The 6 Transformations
- Senheng Work Policies
- Senheng Standards of Customer Service
- Showroom Upkeep Duties
- Introduction to the Tamnpin Concept
- Small Home Appliances
- 3 Factors of Sales Power
- Serve Customers Using G.U.E.S.T
- Core Values of PlusOne Loyalty Program
- PlusOne Membership Comparison Chart
- Replacement Warranty