Offline & Online
4-8 Hour Intensive Course
Conducted in BM & English Adaptive
a. Know the power of first impression and how it creates impact and improves professional and business effectiveness
b. Gain advantage by developing a confident yet polished professional image to build client-relations, performance effectiveness and to stand out within the organization
c. Build a stronger personal and professional personality towards attitudes, mannerism and appearance
The correspondence of self-perception and perception from others about us
Common mistakes when one portrays oneself
People’s expectation of us – mental picture
Expectations shape one’s relationship with others
The elements of first impression – visual, vocal & verbal
S.E.N Approach –Power Of Smile
The importance of smiling in human evolution
The relationship between smiling and positive emotions and feelings
Different types of smiling in different situations
How to show a genuine smile?
Positive effects of smiling in workplace
S.E.N Approach –Eye Contact
S.E.N Approach –Neatness
Body Language –Hand Gestures
Body Language –Intonation
Body Language –Posture
a. To describe characteristics to be an entrepreneur
b. To develop and strengthen entrepreneurial mindset when managing stores
c. To outline strategies to increase sales conversion of stores.
d. To explain different types of life domains and importance of self-management.
Introduction to Entrepreneurship
Strategies Of Entrepreneur
Right Mindset of Entrepreneur
a. Differentiate crucial elements to excel in ethical hustling
b. Identify opportunities and methods to network as a hustler
c. Develop key HUSTLER values in driving success
I joined the customer service program. Trainers Ee May & Nazrin are very helpful for us to improve customer service and can be practiced by all staff. Tq both of you.
With the systematic learning method, I’ve gotten a clearer overall picture about new retail.
Great learning about NEW RETAIL in 2 days. Learnt a lot of practical knowledge such as digitalization, branding, store management, people management etc to grow our business offline & online. #newretail #SenhengMY #OMO
Ee May was fantastic- learnt a lot during the class and she kept us engaged and was funny as well. Looking forward to learn more from her!
This program has given me a clear direction on how to organize my telemarketing content to my audiences.
Thank you SHRA for the 4 Hours of High energy training. I have learn a lot about the Right mindset, skillset, toolset of an effective leader
From this course, I have learned i have to improve teams product knowledge, customer service and how to handle customer. Most important is to change the mindset of my team from employees mindset to a boss mindset
The 2 days short course worth 15 times its fee. Thank SH Academy for the insightful sharing despite some of the info can be classified as trade secrets.
"With SHRA comprehensive training our sales have grown by 10 to 20 times!"