customer behaviour jpg
Category

Customer Behavior

Study Type

Offline & Online

Duration

4-8 Hour Intensive Course

Language

Conducted in BM & English Adaptive

HRDF/ HRD Corp

Claimable

CUSTOMER BEHAVIOR TRAINING

Strategic Customer Value Proposition (ARMC)

Strategic Customer Value Proposition ARMC jpg

a. Design a Customer Value Proposition based on the Organization Targeted Users
b. Understanding the Customers Behavior Now and Then
c. Think Creatively in Providing Satisfaction to the Customers

Concept of Customer Values

 

  • Importance of Customers in Retail
  • Defining Customer
  • Understanding the Customer Behavior
  • Customer Now and Then
  • Finding Customers’ Needs

 

Understanding The Values

 

  • Introducing the 4 Stages of Customers’ Value
  • Why Customers Pay
  • What Value Customer Pay For?
  • Understanding Customers Decision Making
  • Concept of Competitive Superiority

 

Customer Needs

 

  • Types of Customers
  • Common Problems in Meeting Customer Needs
  • Discover the Issues of Customer Expectation
  • Introducing 4Cs of Customer
  • Using Quantitative and Qualitative for Forecasting

 

New Concept of Customer Needs

 

  • Discovering Customer Dissatisfaction
  • Comparing with Competitors
  • Buying Pattern of the Customers
  • Identifying Customers Satisfaction
  • Importance of Customer Satisfaction

 

Incoming of Customer Value Propositions

 

  • Importance of Customer Value Proposition
  • Finding the Target User
  • Defining Customer Value Proposition
  • Finding the Benefits of Others
  • Finding Own Values – Describing Pain Reliever and Game Creators

 

Creating Own Customer Value Propositions

 

  • Introducing the Strategy Canvas
  • Using of Customers Problems
  • Exploring the Customer Problems and Find Out the Expectations
  • Using Own Values to Offset the Pain
  • Introducing the KFS

Our Customer Behavior Training Can Help You To

Retail Sales Training -Objective 1

Design a Customer Value Proposition 

Retail Sales Training -Objective 2

Understanding the Customers Behavior

Retail Sales Training -Objective 3

Provide Customer Satisfaction

Our Client

What Our Client Say
About Our Program

Interested to learn more about Our Customer Behavior Training?

Request the full Program Outline here

×

Hello!

Click one of our contacts below to chat on WhatsApp

× Chat With Us