Category
Customer Behavior
Study Type
Offline & Online
Duration
4-8 Hour Intensive Course
Language
Conducted in BM & English Adaptive
HRDF/ HRD Corp
Claimable
- Area Managers
- Head of Department
- Managers
CUSTOMER BEHAVIOR TRAINING
Strategic Customer Value Proposition (ARMC)
a. Design a Customer Value Proposition based on the Organization Targeted Users
b. Understanding the Customers Behavior Now and Then
c. Think Creatively in Providing Satisfaction to the Customers
Concept of Customer Values
- Importance of Customers in Retail
- Defining Customer
- Understanding the Customer Behavior
- Customer Now and Then
- Finding Customers’ Needs
Understanding The Values
- Introducing the 4 Stages of Customers’ Value
- Why Customers Pay
- What Value Customer Pay For?
- Understanding Customers Decision Making
- Concept of Competitive Superiority
Customer Needs
- Types of Customers
- Common Problems in Meeting Customer Needs
- Discover the Issues of Customer Expectation
- Introducing 4Cs of Customer
- Using Quantitative and Qualitative for Forecasting
New Concept of Customer Needs
- Discovering Customer Dissatisfaction
- Comparing with Competitors
- Buying Pattern of the Customers
- Identifying Customers Satisfaction
- Importance of Customer Satisfaction
Incoming of Customer Value Propositions
- Importance of Customer Value Proposition
- Finding the Target User
- Defining Customer Value Proposition
- Finding the Benefits of Others
- Finding Own Values – Describing Pain Reliever and Game Creators
Creating Own Customer Value Propositions
- Introducing the Strategy Canvas
- Using of Customers Problems
- Exploring the Customer Problems and Find Out the Expectations
- Using Own Values to Offset the Pain
- Introducing the KFS
Our Customer Behavior Training Can Help You To
Design a Customer Value PropositionÂ
Understanding the Customers Behavior
Provide Customer Satisfaction
Our Client
What Our Client Say
About Our Other Programs
I joined the customer service program. Trainers Ee May & Nazrin are very helpful for us to improve customer service and can be practiced by all staff. Tq both of you.
With the systematic learning method, I’ve gotten a clearer overall picture about new retail.
Great learning about NEW RETAIL in 2 days. Learnt a lot of practical knowledge such as digitalization, branding, store management, people management etc to grow our business offline & online. #newretail #SenhengMY #OMO
Ee May was fantastic- learnt a lot during the class and she kept us engaged and was funny as well. Looking forward to learn more from her!
This program has given me a clear direction on how to organize my telemarketing content to my audiences.
Thank you SHRA for the 4 Hours of High energy training. I have learn a lot about the Right mindset, skillset, toolset of an effective leader
From this course, I have learned i have to improve teams product knowledge, customer service and how to handle customer. Most important is to change the mindset of my team from employees mindset to a boss mindset
The 2 days short course worth 15 times its fee. Thank SH Academy for the insightful sharing despite some of the info can be classified as trade secrets.
​"With SHRA comprehensive training our sales have grown by 10 to 20 times!"
