customer behaviour jpg

Customer Behavior

Study Type

Offline & Online


4-8 Hour Intensive Course


Conducted in BM & English Adaptive



Our Customer Behaviour Training Is Suitable For

  • Area Managers
  • Head of Department
  • Managers


Strategic Customer Value Proposition (ARMC)

Strategic Customer Value Proposition ARMC jpg

a. Design a Customer Value Proposition based on the Organization Targeted Users
b. Understanding the Customers Behavior Now and Then
c. Think Creatively in Providing Satisfaction to the Customers

Concept of Customer Values


  • Importance of Customers in Retail
  • Defining Customer
  • Understanding the Customer Behavior
  • Customer Now and Then
  • Finding Customers’ Needs


Understanding The Values


  • Introducing the 4 Stages of Customers’ Value
  • Why Customers Pay
  • What Value Customer Pay For?
  • Understanding Customers Decision Making
  • Concept of Competitive Superiority


Customer Needs


  • Types of Customers
  • Common Problems in Meeting Customer Needs
  • Discover the Issues of Customer Expectation
  • Introducing 4Cs of Customer
  • Using Quantitative and Qualitative for Forecasting


New Concept of Customer Needs


  • Discovering Customer Dissatisfaction
  • Comparing with Competitors
  • Buying Pattern of the Customers
  • Identifying Customers Satisfaction
  • Importance of Customer Satisfaction


Incoming of Customer Value Propositions


  • Importance of Customer Value Proposition
  • Finding the Target User
  • Defining Customer Value Proposition
  • Finding the Benefits of Others
  • Finding Own Values – Describing Pain Reliever and Game Creators


Creating Own Customer Value Propositions


  • Introducing the Strategy Canvas
  • Using of Customers Problems
  • Exploring the Customer Problems and Find Out the Expectations
  • Using Own Values to Offset the Pain
  • Introducing the KFS

Our Customer Behavior Training Can Help You To

Retail Sales Training -Objective 1

Design a Customer Value Proposition 

Retail Sales Training -Objective 2

Understanding the Customers Behavior

Retail Sales Training -Objective 3

Provide Customer Satisfaction

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